A Change in South Kentucky RECC Account Numbers
Out with the old, and in with the new. Beginning February 1, the account
numbers of South Kentucky RECC electric bills will be changing to make it more
convenient for members.
How will it change?
Your account number is divided into two parts. If your account number was
1234501, by removing the last two digits, or the 01, the remaining number
(12345) is your member number. The two digits at the end of your account number
change with each electric account that you have with us (01, 02, 03, etc.). For
example, the account number of your house may end in 01, and the
account number of your garage or barn may end in 02. An extra digit
is being added to your account number. Your current account number of 1234501
will now change to 12345001. Your member number will remain unchanged.
Why is this change being done?
The driving reason is a number of members have more than 99 electric accounts.
With that many accounts, these members are required to have more than one
member number. This makes maintaining members accounts more complicated
for them, because they have to keep up with the many different numbers, as well
as inefficient for South Kentucky RECC. Adding another digit to the account
number will resolve this issue, allowing up to 999 accounts on the same member
What, if anything, do I need to do?
If you use your banks Web site or a third-party bill payment service to
have your electric bill payments automatically sent to SKRECC, then it is very
important that you get your SKRECC electric account number(s) updated on your
banks Web site or third-party bill payment service as close to February 1
as possible. Otherwise the old account number(s) may not be recognized when the
bank or third party sends the electronic payment to us on your behalf, causing
your payment to be posted late or not at all, which can result in additional
If you access your electric account at the South Kentucky RECC Web site, then
you will have to use the new account number on or after February 1 in order to
successfully log into your account online. You can also set up a username for
yourself on our bill payment Web site at any time and use that to log in as an
alternative to logging in with your account number. Once you have a username,
you dont have to remember your account numberkeep in mind that you
will need your account number to set up the username.
If you call our automated voice response system to make payments to your
electric account on or after February 1, then you will have to use the new
account number in order to successfully make a payment.
Will my payment be processed correctly if I mail my payment to you via U.S.
Yes. We will have processes in place that will make sure the payment you mail
to South Kentucky RECC will be posted to your account correctly even if your
bill stub has the old account number format.
What if I have trouble using my old account number with one of your
electronic or online services?
Try using the new account number format. For example, if your account number
has been 1234501 in the past, then try using 12345001. If you continue having
trouble, then call your local SKRECC office, and someone will be happy to
If you have any questions regarding the change, please feel free to contact one
of our member service representatives at our local offices or by calling