South Kentucky RECC Suspends Disconnections & Closes Lobbies in Response to COVID-19

South Kentucky RECC understands the hardship some of its members will experience during this Coronavirus (COVID-19) situation. Therefore, SKRECC has suspended disconnections for non-payment, as well as late payment fees, for its members, including those utilizing the PrePay program.

South Kentucky RECC CEO Ken Simmons says the co-op has a strong track record of support and consideration to its member/owners through difficult situations, and we are firmly committed to working with and for members during these tumultuous times.

“One of the principles that South Kentucky RECC was founded on is ‘concern for community.’ We are taking these measures to help those that might be financially impacted due to the COVID-19 situation. South Kentucky RECC will continue to provide the quality service that our members expect, and we want to assure them that we continue to look for ways that we can support them at this time. Should any of our members have any questions or concerns, we encourage them to reach out to us and call their local office.”

In addition, South Kentucky RECC, acting in accordance with the measures that are being taken across the state, closed all co-op office lobbies, effective Tuesday, March 17 until further notice, or we are given a defined timeline and restrictions are lifted by national/world health organizations. We understand and realize the inconvenience of this measure. However, the safety, health and well-being of our members and employees are always paramount. Please note that the drive-thru at each office will remain open.

South Kentucky RECC has several alternative methods for paying your bills. In addition to the drive-thru at each office, bills can be paid by telephone-(800) 264-5112, online at www.skrecc.com, by smart phone app (search SKRECC in App or Play stores) or at the Somerset kiosk. Members simply need their member number, located on their bill, to navigate these options. We also offer direct withdrawal and have a PrePay program, which allows members the option to pay for their electric before they use it or as they use it. Members can call their local offices or (800) 264-5112 with questions about or assistance with any of these options.

SKRECC cautions members that is the type of opportunity that scammers tend to try to take advantage of, and South Kentucky RECC wants members to beware of anyone posing as a co-op employee, particularly by telephone. Should you receive a phone call from someone claiming to be a representative of our organization, making threats of disconnection or demanding payments, please hang up and call your local office or (800) 264-5112. Never give any personal or financial information to someone who calls and claims to be from the co-op. If a member initiates the call to South Kentucky RECC to pay their bill or for some other business transaction, then it is safe to tell employees such information.