To text outages, South Kentucky RECC members need to:
- Make sure your service on file with the co-op includes an up-to-date mobile phone number. You can call your local office and update the number on file, or you can visit SmartHub and add or correct your mobile number.
- If you don’t already have a SmartHub account, you can set one up online at www.skrecc.com/smarthub or by downloading the app from your smartphone’s store.
- To utilize this service, you must have text messaging enabled on your SmartHub account. (Please note: to send and receive messages, any texting fees charged by your carrier may apply.)
Enable text messaging on the SmartHub Mobile App
- In the SmartHub app, go to More> Settings> Contact Methods> Add New Contact Method> Input mobile number> Turn Receive Text Messages on. If you agree with the terms & conditions, select Accept then enter the verification code that you receive to verify and activate your mobile number.
- If your mobile number is already listed under Verified Contacts, select the mobile number and turn Receive Text Messages on.
Enable text messaging on the SmartHub Website
- On www.skrecc.com/smarthub, select Notifications> Manage Contacts> Add Phone Contact> Input mobile number> select Receive Text Messages. If you agree with the terms & conditions, select Accept, then enter the verification code that you receive to verify and activate your mobile number.
- If your mobile number is already listed, click Edit and select Receive Text messages.
If you are unable to text your outage or log it using SmartHub, you can always report an outage by calling 800-264-5112.